Digital services
Public-facing services must meet the GOV.UK Service Standard from discovery through to live. That demands user research, prototyping, iteration and operational readiness, not just a website.
01WHAT WE DELIVER
- Discovery and user research
- Alpha prototyping
- Beta build and private beta
- Live service operation
- Service assessments support
- Content design and information architecture
- GOV.UK-aligned websites and portals
02HOW WE WORK
Multidisciplinary teams embedded with your organisation. Agile delivery with fortnightly show-and-tells. Research with real users at every stage.
03STANDARDS
- GOV.UK Service Standard
- Technology Code of Practice
- WCAG 2.2 AA
04HOW WE DELIVER
- Discovery: user research, stakeholder interviews, problem definition
- Alpha: prototyping, testing hypotheses with users
- Beta: iterative build, private then public beta
- Live: launch, monitoring, continuous improvement
- Handover: documentation, training, support transition